If you’re applying for any job not just for a job in retail or in customer service, you have to prepare for whatever job interview questions you think you will be asked. In this case, if applying for a job in customer service, you will be asked at least one of the following questions.
How long do you plan to work here?
Obviously, in a job like this people usually come and go quite frequently. You’ll have to consider that the company you’re applying for a job at would want you to occupy that particular position for a longer period. Therefore, your answer should incline towards a longer period, a year or two. However, if you know for sure you won’t work there for too long because you’re going to have to move for example, it’s not a good idea to delude the interviewer and tell a lie. If hired, chances are you’re going to need their recommendation when you leave.
One of the best job interview answers to this question would be: “I would like to work here for a long term period of time, or at least for as long as there are advancement possibilities.”
“What would you do…?” questions.
Employees in customer service have to be prepared for any situation the day will bring. They have to always think on their feet. Any employer would want to know how you can deal with certain situations, and they will ask you direct questions regarding those certain situations. That’s why you should actually prepare yourself for about any situation that you can be faced with if hired on that particular position.
So, here are a few “what would you do…?” questions, and the appropriate answers.
Q: What would you do if a customer gets angry?
A: I would remain calm an polite. Listen carefully what they have to say. Take notes, if the problem is very detailed. Then I would provide the best solution possible to their problem that is in my power. If the problem goes beyond my responsibility, I would specify that the matter will be taken by the management and should be resolved within the shortest time possible.
Q: What would you do if a customer doesn’t pay?
A: First of all, it may be an honest mistake, and the customer just might come back and pay. Everyone makes mistakes. If it was one of the regular customers, I would charge them next time, or notify my colleagues about it. However, in the worst case scenario, if it was one of those clients that don’t pay, I would note the license plate number and notify the manager.
Q: What would you do if the credit card machine is offline?
A: Apologize, of course, for the inconvenience and offer the best solution - we also take cash and checks, or there’s an ATM machine nearby.
Especially if you’re going to be handling the cash, you should expect at least one or two basic math job interview questions. However, math questions shouldn’t be of extreme concern. But, in certain cases, the interviewer may be sneaky and throw in a trick question, like:
“You have a bouquet of flowers. All but two are roses, all but two are daisies, and all but two are tulips. How many flowers do you have?”.
The answer for this question is 3 flowers: 1 tulip, 1 daisy, 1 rose. My point is though that you should be prepared for tricky questions like this.